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Dukepaul
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Why was I charge for calling a 01 number?

I have talk more international anytime and want to know why was I charge for calling a 01 number?  All 01, 02 & 03 numbers are ment to be included in this talk plan.

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Anonymous
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Re: Why was I charge for calling a 01 number?

are the calls over 60 minutes long?
only the first 60 minutes are free
goslow
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Re: Why was I charge for calling a 01 number?

Did any of the calls you were charged for go over the 60 minute redial limit for an individual call?

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Megan_L
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Re: Why was I charge for calling a 01 number?

Hi Dukepaul,

Thanks for using the forums to get this issue with your phone bill looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. If you could answer the question about the call being over 60 seconds like the other two users have asked, this would be very helpful for us!

Thanks,

Megan_L

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Dukepaul
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Re: Why was I charge for calling a 01 number?

It was 104 minutes long.

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Megan_L
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Re: Why was I charge for calling a 01 number?

Hi Dukepaul, 

Thanks for coming back to me, as apcyberax mentioned the first 60 minutes are free, after this the call will be chargeable. 

I hope this helps!

Thanks,

Megan_L

Dukepaul
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Re: Why was I charge for calling a 01 number?

What about redail after 60 minutes?

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Megan_L
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Re: Why was I charge for calling a 01 number?

Hi Dukepaul, 

Yeah so if you talk for 60 mins, disconnect the call and then phone again, that will start another free 60 minutes 🙂

Thanks,

Megan_L