Why have I lost the ring tone on my landline?.

[jimped]

My landline phone plugs into the wall socket, I have tried other phones without a result, all connections are sound.

[Jodi_S]

Hi jimped,

A warm welcome and thanks for posting on our community forums. Sorry that you're currently experiencing issues with no ringtone when called. 

You advised you have already tried a different handset in your master socket which is great. Can we ask if you have unplugged any extension sockets and other equipment attached to your line also?

If not we would ask you to do this and just try the main phone in the master socket on its own.

Please can you also make sure the volume is switched up high on the handset.

Can you try to call your landline from your mobile and let us know if you get a ring time once you have done the above? 

Kind regards Jodi. 

[jimped]

I only have the one handset on the line.The volume is set on high and I have tried ringing with my mobile, the red light on the handset lights up indicating that the call is being recieved and registered on 1471. But no ring tone. 

[Jodi_S]

Thanks for coming back to me jimped,

We really appreciate you trying the diagnostics first. As the issue has not been resolved, we will need to investigate this further for you.

I will pop you over a private message to take some details, please click on the purple envelope to accept the chat. 

Kind regards Jodi. 

[Jodi_S]

Hi jimped,

Thanks for coming back to via private message to confirm your information.

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Let us know how the appointment goes.

Take care.

Kind regards Jodi.