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Why has my home phone been disconnected

Keithstevens
Joining in

After giving notice of leaving my home phone was disconnected last week is this happening to other customers 

11 REPLIES 11

Anonymous
Not applicable

Same here,our contract expires on 29/11/23 but Virgin disconnected our home phone the same day as our confirmation of cancellation (30/10/23) and since then we’ve found it impossible contact Virgin.Used all of my mobile credit whilst waiting in queue.Their tactics are simply disgraceful.

 

 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi Oldmanriver,

Thanks for your post and welcome to the community! 

Sorry to hear that your landline has been disconnected prior to the set disconnection date, can I ask how is the phone connected?

As from checking our service it does seem to be active.

Regards,

Kain