Why has my home phone been disconnected

[Keithstevens]

After giving notice of leaving my home phone was disconnected last week is this happening to other customers 

[Arissa_H]

Hi Keithstevens 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊.

Sorry to see that you have no service ☹.

Did you give your 30 days notice? 

Do you have a dial tone?

Have you tried using an additional device? 

You can also check if there is any outages in your area, that may be affecting your services by clicking this 👉🏼 link .

Let us know we want to help. 

[Keithstevens]

Hi 

yes I gave 30 days notice and have checked outage according to you all is well and working fine.no dial tone no response no customer service any chance of speaking to somebody live 

[Joseph_B]

Hey @Keithstevens,

Thanks for getting back to us, I would be happy to look into this with you, this would not be a live service however, if you do wish me to look into this with you let me know, if not we would advise reaching out by phoning us on 0345 454 1111 (or 150 from a Virgin Media landline).

Joe

[Keithstevens]

Hi joseph_B

yes I would love some help as I feel I’m just being messed around let’s see how it goes 

[Joseph_B]

Hey @Keithstevens,

Thanks for getting back to me, I can certainly look into this and help you with this, for this I will need to confirm some information in a private message with you, I will be sending this to you now.

Joe

[Keithstevens]

yes I would love help where is the private message?

[Joseph_B]

Hey @Keithstevens,

You are able to access your private messages via the envelope icon In the top right of your screen. 

Joe

[Keithstevens]

Good morning Joseph_B

after answering all 7 of your security questions I thought I might’ve had some kind of response from yesterday’s conversation as you said you were very keen to help?

look forward to hearing from you soon 

keith.

[Joseph_B]

Hey Keith,

Our responses here are not a live service and we respond as soon as we can, having looked into the account I see no reason why the landline would not be working as the order has been correctly placed, what I would say we would need to do is book in a technician for you to come review this and assess why its not working. Are you happy for me to raise this through?

Joe