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Why doesnt my landline connection to my router fit my new hub 5 ? I've changed from a hub 3 the port on

Joining in

My landline connection on my adaptor  doesn't fit in my new hub 5 it seems a tiny bit narrower to my old hub 3 router and I now don't have a landine . One didn't come in the box with the new hub 5. Can one be sent to me if it is different 


Alessandro Volta

The phone sockets on the Hub 3 and Hub 5 should be the same (RJ11) so the same VM adapter should work in both.

Are you saying that you have connected the adapter/phone to the Hub 5 and have no phone service/dial tone etc.?

Or are you saying you have not connected the adapter/phone to the Hub 5 because you think the adapter plug is the wrong size or you can't physically get the adapter plug to fit into the telephone socket on the Hub 5?



Forum Team
Forum Team

Hi TaffyTone, 

Thanks for using the Community Forums to get this issue with your Landline adapter looked into, I am sorry if this has been causing some frustration 😥

I can see @goslow has already asked some questions I would have asked myself, he's also given the correct information about the adapter. 

Could you please let us know the answers to his questions then we can help further 😊