Why does caller display miss last 2 digits off

[Sfox1975]

Both our old landline phone, and the new one we've had to buy when the old one died, show the number that's calling, but without the last 2 digits of the number, and can't find a way to fix this. 

Both are compatible according to Virgin's website. 

Any ideas/help please?

Thanks

[Client62]

Caller Id data is transmitted from the telephone exchange or from the VM Hub during the time the phone is ringing.

As both the old and the new phones are missing the last 2 digits of the caller's number, that could suggest the final 2 digits are not present in the Caller Id data.

I wonder if the folks near by are seeing the same situation and it is an issue that affects your locality.

It is a very strange fault.

[Ayisha_B]

Hi @Sfox1975 👋

A warm welcome to our Community Forums and thanks for your post. Great to have you hear. 

I am sorry you're experiencing this issue with Caller Display. Appreciate it isn't ideal.

I'd love to take a closer look into this so will pop you a PM 📩 now to confirm some details and we can take it from there.

Speak soon! 😊

[Ayisha_B]

Hi @Sfox1975 

Thanks for your time via PM.

I'm pleased we were able to get this sorted and it's working again. 

If you need anything else let me know. 

Have a great week! 😊