Virgin Media Community

[JaimeGrace]

Why change my house number when I moved over to modem connection house phone??? I have had the same number for years

[Akua_A]

Hi @JaimeGrace,

Welcome back to our community forums and sorry to hear your landline service number changed after the landline switchover. We can understand the inconvenience caused. Just to clarify, did you recently have landline service added to your account? When transferring the landline from your old supplier did you as them to port your old number to us? https://www.virginmedia.com/help/mobile/keep-my-number

Thanks,

[JaimeGrace]

My landline was with VM as well. They removed it and put me back on landline through the broadband, but my number has changed. 

[Akua_A]

Thank you for letting me know. To further look into this, please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @JaimeGrace 

We do apologise again for any inconvenience this may have caused you. Please do not hesitate to contact us if you need any further help.

Thanks,