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EC1
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Who can i talk to to get my phone number corrected?. I have called offshore tech team several times!!

I have been with Virgin for over a month but still have the wrong phone number. Several calls and promises made by the off shore 'technical' team hasn't resolved my problem. I am a business so having the correct phone number is pretty important! Really at the end of my tether. Shocking service!!

Help!!

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Re: Who can i talk to to get my phone number corrected?. I have called offshore tech team several...

Hi EC1, 

Thanks for your post and welcome to our community. 

Sorry to hear that you're having some issues with your landline number, it's not what we like to hear. 

Can you confirm that this is a business account you have with us? I only ask because our forum is for residential accounts only. 

If it is a residential account what do you mean by the wrong number, is the number supposed to be ported over? If so is the line you want to bring over still active with the previous provider as we can only port over active lines?


Also did you ask for the port to happen? 

Let us know 🙂 

Emma_C - Forum Team
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