When does my phone switch to fibre?

[SaraMax]

I have received an adaptor, but no letter informing me when the change is due to take place. I've tried phoning, but can't get through to anyone, and I've searched my account and the help pages. - Nothing. It's very frustrating! can anyone help?  

[Adri_G]

Hello SaraMax,

Thank you for your post and welcome to our community 🙂

I am more than happy to assist you with this landline query, sorry to hear you have not received our communication in regards to the date of the migration of landlines in your area from copper to fibre optics network.

In order to enable me to view your account and give you the updates on this process I will send you a PM.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

[SaraMax]

I've clicked the envelope. There's no message.

[Adri_G]

Hi again and sorry for this delay, can you please check again now for me? I have sent you a PM. 🙂