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nicolaobrienb77
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When dialling out, it hangs up after 2 min

When dialling out, if the number does not answer, it hangs up automatically just after 2mins. How can I stop this and let it continue ringing until answered, or until I hang up? 

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Robert_P
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Re: When dialling out, it hangs up after 2 min

Hello nicolabrienb77

 

Sorry to hear of the phone issues, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

Does this happen with certain numbers you're calling? Or every call?

 

Thansk

 

Rob

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nicolaobrienb77
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Re: When dialling out, it hangs up after 2 min

Unfortunately when I try other numbers their voice mail or answer phone cuts in, so it is hard to say.

It is a Dr's surgery I am calling, but it hasn't happened before, when our line was with BT. 

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Zak_M
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Re: When dialling out, it hangs up after 2 min

Thank you for coming back to us @nicolaobrienb77 

 

It sounds like the number you are calling is rejecting after that amount of time, we don't have any call features that would stop outgoing calls other than a complete call bar that wouldn't let you call out any number.

 

Kind regards,

Zak_M

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nicolaobrienb77
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Re: When dialling out, it hangs up after 2 min

Thank you for looking, I have just tried from my mobile and it has done the same. As you said it must be their number that stops it.

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Zak_M
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Re: When dialling out, it hangs up after 2 min

Sorry we haven't been able to assist you further with this. 

 

Kind regards,

Zak_M

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