Virgin Media Community

[nicolaobrienb77]

When dialling out, if the number does not answer, it hangs up automatically just after 2mins. How can I stop this and let it continue ringing until answered, or until I hang up? 

[Robert_P]

Hello nicolabrienb77

Sorry to hear of the phone issues, we appreciate you taking the time to raise this via the forums and welcome to the community.

Does this happen with certain numbers you're calling? Or every call?

Thansk

Rob

[nicolaobrienb77]

Unfortunately when I try other numbers their voice mail or answer phone cuts in, so it is hard to say.

It is a Dr's surgery I am calling, but it hasn't happened before, when our line was with BT. 

[Zak_M]

Thank you for coming back to us @nicolaobrienb77 

It sounds like the number you are calling is rejecting after that amount of time, we don't have any call features that would stop outgoing calls other than a complete call bar that wouldn't let you call out any number.

Kind regards,

Zak_M

[nicolaobrienb77]

Thank you for looking, I have just tried from my mobile and it has done the same. As you said it must be their number that stops it.

[Zak_M · Accepted solution]

Sorry we haven't been able to assist you further with this. 

Kind regards,

Zak_M