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mart1969
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What's my number?

So it's time for me to shop around for a new broadband supplier to make sure I'm getting the best deal and one question that always pops up is what's your landline number. 

No problemo but seems I don't actually own a landline phone I can't ring my mobile to see what it is so I log in expecting it to be on my account, bills or contract....nope, I'm sure it used to be back in the day?

So I go on chat to Virgin give em all my security details blah blah and explain the situation and he says just ring this number from your landline and it will tell you your landline number. DEEP breath and I repeated calmy my situation and seems I'd filled on all the security questions could he just " tell me my number so I could give it my potential new supplier?"

Well the answer was obviously no and now I have to wait for a letter or actually buy a landline phone just to know my number? Come on? Just put the number next to your account number when you log in or something or at the very least on my contract. Uttery Bonkers!

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goslow
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Re: What's my number?

There have been a few topics recently on customers not seeing the same info when logging into My Virgin Media or info that is missing. The two usual suggestions are here

Try this on a desktop/laptop browser

(you might want to clear your browser cache before trying as some past topics have mentioned this allowed previously-missing info in MVM to be shown)

https://community.virginmedia.com/t5/Home-Phone/What-s-my-landline-number/m-p/4421834#M139907

or this via mobile

https://community.virginmedia.com/t5/Home-Phone/What-s-my-landline-number/m-p/4210064#M132428

A simple corded phone from the likes of Currys or Argos costs about £8 and is probably a useful thing to have around anyway if your do pay for a VM landline for the purposes of testing or contacting VM support.

If the above is no use, you'll need to wait for the forum team to assist. They will reply in a day or two.

 

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Gareth_L
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Re: What's my number?

Hi Mart1969

Sorry to hear that 

Can I also ask if you get your bills sent by email 

Even though you wont have made any calls, the Telephone number will be displayed 

Can you please check the email address that is registered on your account 

You can also check your bills via this  https://virg.in/myvmapp

Gareth_L

 

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mart1969
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Re: What's my number?

Oh Gareth  my number is deffo not displayed on my account or my bills or my contract Im afraid. The guy on the chat last week said it was probably because I've never used the phone that it wasn't displayed? My email has never changed 

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Gareth_L
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Re: What's my number?

Let me send you a private message to gain account access mart1969

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_

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mart1969
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Re: What's my number?

mart1969_0-1637761340921.png

 

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mart1969
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Re: What's my number?

Will do Gareth thanks

 

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