Menu
Reply
  • 3
  • 0
  • 0
Susanfriend
Joining in
214 Views
Message 1 of 3
Flag for a moderator

Want our old telephone number back

Spent 3 weeks trying to get our no back,  keep phoning virgin left on phone for over an hour at A time then to be hung up on.

Spoke to someone 4th Sept they said they would send a hoc letter give it a couple of days.

Gave it a week rephoned spent over 2.5 hours on the phone no joy.

Left it to a Sunday 15th spoke to Daniel he seemed very helpful said he would fill out a hoc letter said it would be a couplevod days, then had a voice mail message to say it would take 8 days to retrieve  the number, well that space of time was up today, but unfortunately it hasn't  happen

So please  need help

 

0 Kudos
Reply
  • 4.69K
  • 316
  • 287
Forum Team
Forum Team
180 Views
Message 2 of 3
Flag for a moderator

Re: Want our old telephone number back

Hi Susanfriend, 

Thanks for your post and welcome to our community. 

Sorry to hear about the issues you've been having bringing your number over, it's not what we want to hear. 

We're really keen to help so will need to take a closer look at your account, therefore I'll pop you a personal message and we'll take it from there. 

 

Emma_C - Forum Team
0 Kudos
Reply
  • 3
  • 0
  • 0
Susanfriend
Joining in
114 Views
Message 3 of 3
Flag for a moderator

Re: Want our old telephone number back

Hello Emma

No point trying to look into thus

Tried last week, phone no lost for good. Can't be resolved.

Not happy but  nothing can be done

This new install in our new home moved house recently everything  with this install has gone wrong or didn't work., so many call to virgin let alone being up on or house on phone now to receive have email for a very big bill with all my services not working or lost enough said 

 

Thanks sue 

0 Kudos
Reply