Virgin Media Community

[wakeybloke]

I had a new cable installed from the outside of my house on friday. TV AND BROADNBAND WORK FINE BUT NO DIAL TONE ON LANDLINE. Any ideas what the problem may be ?

[Megan_L]

Hi Wakeybloke,

Thanks for using the forums to get this issue with your landline services looked into, I am sorry if this has been causing some frustration seen as it has no dial tone. I would be more than happy to look into this for you 🙂

I have already taken the liberty to check out your landline on my side and can see it needs a tech booking to resolve the fault. 

I just need to confirm some things with you first before I do, so I'll send you a PM now 🙂

Speak soon!

Thanks,

Megan_L

[wakeybloke]

Thank you I want to book an engineer but have no phone line and have no option online to book something, Can you book something for me ? or is there a link I can use to book an appointment

[Megan_L]

Hi Wakeybloke,

Thanks for coming back to me, I will be able to book it for you on my system 🙂

If you check out the purple envelope in the top right hand corner of the forum screen, you will see my PM asking for confirmation of some details.

Please reply to me via that PM, so it's not in public. 

Thanks,

Megan_L

[Megan_L]

Hi Wakeybloke,

Thanks for chatting with me in our PM, I have booked an engineer for you and you can see it/change it in your Online Account if you need to.

Please let us know how the visit goes 🙂

Thanks,

Megan_L

[wakeybloke]

Engineer booked for tomorrow so hopefully sorted

[Robert_P]

Hello wakeybloke

Thanks for the update and glad the technician has been booked for you, you can check the appointment date and time here via the MyVM app.

Please let us know how the visit goes.

Rob