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Rdbalfour
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Vulnerable people

My mother in law is 94 and living semi independently but relies on a emergency call button as she has had a few falls.  her phone line is faulty I have gone through the virgin customer care line to book a engineer the earliest available slot is a week away. my question is how can I check if she is on your vulnerable people list and if she isn't can I re book.   

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Zoie_P
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Re: Vulnerable people

Hi Rdbalfour,

Thank you for your post and welcome to our forums 🙂
I am so sorry to hear this with your mother-in-law. I can certainly get this looked at and booked asap.

I will pop you over a PM for some details.

Zoie

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