Menu
Reply
lruthen54
  • 1
  • 0
  • 0
Just joined
100 Views
Message 1 of 2
Flag for a moderator

Vulnerable elderly person with phone fault

My elderly parent has a fall alarm that operates through the phone system and the system is not working.  I have booked an engineer's visit online but they will not be calling for another 4 days which makes the home very unsafe.  How do I speak to someone about getting an earlier visit for this vulnerable customer?

0 Kudos
Reply
Zak_M
  • 2.29K
  • 143
  • 229
Forum Team
Forum Team
88 Views
Message 2 of 2
Flag for a moderator

Re: Vulnerable elderly person with phone fault

Good afternoon @Luthen54 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am really sorry to hear that your parents have had some issues with there landline. 

 

I would like to take a further look into this for you, I will need to drop you a PM for some account information, please keep your eye on the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M

0 Kudos
Reply