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Ajkelly
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Vulnerable customer phone line fault

I am writing on behalf of my uncle. He is 85 years old is registered with you as a vulnerable person. He lives alone and because of this she has a Personal Alarm System with a fall detector, which has been absolutely invaluable.

Since Friday he has been unable to make or receive calls and his Personal Alarm System is therefore not working. I have spoken to the personal alarm company who sent out an engineer who has advised the problem is with the phone line.

I have tried via telephone and text services to make contact to arrange for someone to come out and fix the fault without success. I am very surprised that there is no way to easily make arrangements for a call out that must be described as a priority.

My uncle has approved me making this post on his behalf.

Thanks

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Paul_DN
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Re: Vulnerable customer phone line fault

Hii ,

 

Thank you for reaching out to us in our community on your uncle behalf and welcome, I will be more than happy to help, I will need his details, I will send you an invite into a private chat so I can get theses.

 

I will send an invite shortly , please click on the purple envelope to accept.

 

Regards

 

Paul.

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Ajkelly
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Re: Vulnerable customer phone line fault

Thanks Paul for all your help in arranging for an engineer to visit my uncles property to check the phone line.  Really appreciate your assistance.

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Paul_DN
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Re: Vulnerable customer phone line fault

You are very welcome.

 

Stay safe

 

Paul.

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