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Voicemail

Hi,

Whilst checking my voicemail from abroad, I was asked for a PIN number that I had never set up and uve been locked out since. 

Could you please let me know how I can unlock it as I can't retrieve voicemails anymore despite being back in the UK?

 

Thanks 

Lyne

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Re: Voicemail

Hi Lvillette

 

Welcome to our community forum pages and thank you for posting.

 

We are sorry to hear that you are having issues accessing your voicemail since returning to the UK.

 

Are you able to call other numbers? Can you also call the voicemail box number on (+447458333222) and let us know if this connects please?

David_Pn
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Re: Voicemail

Hi David, 

 

Thanks for getting back to me.

I can call other numbers and that one but it seems that I can't retrieve messages and the voicemail icon is always on on my phone as if I had pending messages.

Lyne

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Re: Voicemail

I'd like to try resetting the voicemail PIN again Lyne.

 

I'll send you a private message in a moment so that I can get your mobile number.

 

Please keep an eye out for the message at the envelope at the top of the screen.

 

Many thanks. 

David_Pn
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Re: Voicemail

Hi,

I've got the same issue as last year. 

Whilst checking my voicemail from abroad, I was asked for a PIN number that I had never set up and uve been locked out since. 

Could you please let me know how I can unlock it as I can't retrieve voicemails anymore despite being back in the UK?

I've reset the pin but it hasn't helped. Can you please let me know what else I can do?

Thanks

Lyne 

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Re: Voicemail

Hello Lvillette

Thanks for your post and sorry to hear you are unable to access your Voicemails 

It is possible to reset the pin from here 

I just need to pass security first to access your account 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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