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jackiesayers
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Voicemail, what voicemail?

My phone won't ring in or out (no dial tone) but when people try to call me they are asked to leave a voicemail message - which of course I can't access!!

I have never asked for a voicemail service - don't need it - and would like to stop this one that has been forced on me and is counterproductive. If it wasn't there, callers would try my mobile. Any advice?

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Emily_G
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Re: Voicemail, what voicemail?

Thanks for the post and welcome to our community.

 

There's currently a known area fault which may be related to this, I'll include the information below for you.

 

Reference: F008484716   

Estimated repair time: 19 OCT 2020 09:00

 

Thanks, Emily.

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jackiesayers
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Re: Voicemail, what voicemail?

Yes I know that. I'm happy to wait for it to be fixed.

I just want to know how to stop the unwanted voicemail option. It is misleading people to think I can access their messages, which of course I can't.

I'd prefer the phone to just ring out. 

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Zak_M
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Re: Voicemail, what voicemail?

Good morning @jackiesayers 

 

I am sorry to hear that you have had some issues with voicemail there. 

 

I will look into this for you, I am going to drop you a PM so that I can get some additional information. 

 

Kind regards,

Zak_M

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jackiesayers
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Re: Voicemail, what voicemail?

OK, I'll wait for your PM to arrive.

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Zak_M
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Re: Voicemail, what voicemail?

Thank you for confirming the information over PM @jackiesayers 

 

I have been able to remove the answer phone for you, this should come into effect tomorrow. 

 

Kind regards,

Zak_M 

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jackiesayers
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Re: Voicemail, what voicemail?

I really appreciate your help in removing the unwanted voicemail service.

There is the wider matter of making sure that others don't have the same default situation. Even people who normally use your voicemail service would find it frustrating that their friends are leaving messages that they can't retrieve. I'll leave that idea with you.

Thanks again

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