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Voicemail not working

Tuning in

I have seen many forum reports on this subject, but the solution is not shown, only that someone has solved the issue.

My landline keeps ringing and voicemail does not cut in. If i dial 1571 I get the voicemail menu, but that is no good if it does not allow anyone to leave messages. I do not know if i have voicemail plus, as I used to dial voicemail from other phones, but I do not know if i have a pin.

This is very frustrating, with vulnerable relatives, and I have found it impossible to talk to a human. The automated systems do not cover this issue! - not good enough Virgin.



Forum Team
Forum Team

Hi John127

Thank you for your post, welcome to the Community Forums!

Sorry to hear you've been having trouble with your voicemail service.  I've tried to check the status of your landline from here and it is showing as uncontactable for some reason, which could be part of the problem.

I've dropped you a private message so I can take some details and look into this further with you.