Virgin Media Community

[Newtrich]

My free voicemail is not working.  This is important because I have elderly parents who need to be able to contact me (they have difficulty remembering I have a mobile).

Please could someone help me to get this up and working as soon as possible?

Thanks

[Travis_M]

Hi @Newtrich

Welcome to the community forum and thank you for posting!

When you say your voicemail isn't working, could you elaborate on this - for example does it just disconnect before going to voicemail or can you not access your stored voicemails, etc. 

Regards

[Newtrich]

Hi Travis,

thank you for your response.

I have called my phone from another and the voicemail doesn't answer at all.

N

[Travis_M]

Can you set the telephone to 'tone' to see if it fixes the issue?

Check on the back or underneath the phone for a switch that says T or P, it will need to be on T. This could sometimes be on the side of the phone and they vary depending on the make.

• If it is a cordless phone, you will need to go through the menu setting on the handset's display, look for settings, tones, key tones and set to tone dialing. 
• If you still can't get the tone to work, you will need to consult the phone manual or speak with the manufacturer/shop it was bought from. 

Regards

[Newtrich]

Hi Travis,

this is a very basic corded landline phone - essentially just a handset with a keyboard (https://shop.bt.com/products/bt-duet-210-061125-7SSC.html).  There is no facility to change to T or P by switch on the phone or by any other user settings.

There are tones when I dial.  Does this mean it uses 'tone'?

Thanks

[David_Bn]

Yes, this would be what is referred to as Tone.

Can you please advise me if the landline phone comes with a built in voicemail service?

We can find on some occasions that voicemail provided by a handset can interfere with the service we offer and therefore causes the feature not to work

Kindest regards,

David_Bn

[Newtrich]

No built in voicemail service.  It is very simply a corded handset with a keypad.

Thanks

[Natalie_L]

Thank you for your reply. 

We will need to take a look in to this from our side so I am going to pop you over a private message now. 

This message will be available via the purple envelope on the top right of this page. 

Speak soon,