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Chocofenix
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Voicemail not working

Hi, we set up 1571 yesterday but the phone never goes to voicemail, dialling 1571 tells me no messages, doesnt have the invite greeting any more. Thanks for any help

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Steven_L
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Re: Voicemail not working

Thanks for getting in touch with us Chocofenix and sorry about your issue.

 

Has the voicemail feature activated since you last posted?
If the feature hasn't come active, please let me know and I can get this looked into further.

 

Regards

Steven_L

 

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Chocofenix
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Re: Voicemail not working

Hi, just tried again and sadly the same. Thanks

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Emily_G
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Re: Voicemail not working

Thank you for confirming for us.

 

Can we please firstly confirm if your landline is set to either pulse or tone? You can find this out by pressing 5 and you will either hear a singular tone or a number of pulse tones. The voicemail feature will not work with the phone on the pulse setting of this, on some handsets you may need to be on a call to check if you can do a test call to check this please.

 

Let us know what this is so we can continue along our checks for a resolution.

 

Thank you, Emily.

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Chocofenix
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Re: Voicemail not working

Hi, thanks for this. It's definitely not pulse as I use it all the time for automated services, many thanks

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Natalie_L
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Re: Voicemail not working

Hi Chocofenix, 

 

Thank you for your reply.

 

We may need to take look at things from our side. 

 

As I am going to need to ask some account specific questions I will pop you over a private message now.

This message will be available via the purple envelope on the top right of this page.

 

Speak soon, 
 

Nat
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