Voicemail hangs up mid message

[nleaney]

Hello,

My landline was transferred to my SuperHub yesterday.  I thought everything was working correctly but I've now got a voicemail but when I try to retrieve it, midway through reading out the message the line goes dead.  I'd actually prefer to turn off voicemail since I have an answerphone with call screening but I can't get as far as any options to disable the service before it hangs up on me.

Can you advise and/or disable voicemail on my line please?

Thank you

[Akua_A · Accepted solution]

Hi @nleaney 

Welcome back to our community forums and sorry to hear you have been having issues with your voicemail since the landline switchover. To best help, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No problem at all @nleaney Glad to have been able to help 🙂

Thanks,