Menu
Reply
Highlighted
  • 47
  • 1
  • 5
ianbar
On our wavelength
486 Views
Message 1 of 8
Flag for a moderator

Voicemail delayed notification

I notice that there is often a delay of between 36 and 48 hours between a caller leaving a voicemail message and this being notified by the appearance of the interrupted dialling tone.  Is this a general fault or something specific to my line, which I think would be unlikely?  It rather defeats the point of having the VM voicemail service, so is there any way of turning it off so I can just use the normal answerphone on my handset?  Two questions, I appreciate.

0 Kudos
Reply
  • 9.51K
  • 397
  • 526
Forum Team (Retired) Rose_B
Forum Team (Retired)
458 Views
Message 2 of 8
Flag for a moderator

Re: Voicemail delayed notification

Hi ianbar,

Welcome to the community.

The dial tone should change as soon as someone has left you a voicemail.

How often is this happening?

When you dial 1571 with a normal dial tone are there new voicemails waiting?

Speak soon

 

 

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 47
  • 1
  • 5
ianbar
On our wavelength
454 Views
Message 3 of 8
Flag for a moderator

Re: Voicemail delayed notification

Hi Rose,

"The dial tone should change as soon as someone has left you a voicemail."

That is my understanding too.

"How often is this happening?"

I would estimate on about one in three occasions.

"When you dial 1571 with a normal dial tone are there new voicemails waiting?"

I wouldn't have any reason to dial 1571 if I didn't have the interrupted dial tone, so I can't say.

 

Regards

0 Kudos
Reply
  • 9.51K
  • 397
  • 526
Forum Team (Retired) Rose_B
Forum Team (Retired)
421 Views
Message 4 of 8
Flag for a moderator

Re: Voicemail delayed notification

Thanks for your reply.

I have just checked your voicemail and I can see that its been set up correctly so I'm not finding any problems at the moment.

I'd recommend monitoring your line and letting us know if this happens again.

We'll need the dates and times that you noticed this happening so we can raise this for you.

Kind regards

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 47
  • 1
  • 5
ianbar
On our wavelength
406 Views
Message 5 of 8
Flag for a moderator

Re: Voicemail delayed notification

Thank you.

Latest example:  Voicemail time stamped at 1701 26 November.  No interrupted dial tone present when line used at 1440 27 November but heard when call made at 1458.  Voicemail retrieved successfully. Not quite as bad as previous examples but still nearly 24 hours between message being left and notification.  Hope this helps the promised investigation.

0 Kudos
Reply
  • 1.38K
  • 59
  • 108
Forum Team
Forum Team
404 Views
Message 6 of 8
Flag for a moderator

Re: Voicemail delayed notification

Thank you, How often has this been happening for? 

Thanks Joe_F

0 Kudos
Reply
  • 47
  • 1
  • 5
ianbar
On our wavelength
402 Views
Message 7 of 8
Flag for a moderator

Re: Voicemail delayed notification

A year at least.

0 Kudos
Reply
  • 47
  • 1
  • 5
ianbar
On our wavelength
276 Views
Message 8 of 8
Flag for a moderator

Re: Voicemail delayed notification

Did the promised investigation take place?  The fault is still occurring.

0 Kudos
Reply