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annie17
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Voicemail - changing number of rings

Over the last 2 years, I have spoken to the technical team several times to request the number of rings on my landline to be reduced to 6 before being diverted to voicemail. However this has never been activated. I have had several missed calls where no message has been left as the caller assumes there is no voicemail. 

The website states... just give us a call to set this up... Yet after several calls this has never been activated.
 
Please can someone advise. Thank you
 
 
 
 
 
[MOD EDIT: Subject title changed for clarity]
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Kath_F
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Re: Voicemail - changing number of rings

Hi annie17, 

Thanks for your post and we're really sorry to hear this has not been activated for you. 

We can certainly take a closer look at this however I will need to confirm some details with you including passing data protection. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Thanks,

Kath_F
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Kath_F
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Re: Voicemail - changing number of rings

Hi annie17, 

Thanks for sticking with me on this one. 

We have raised a new Work Order now asking for the rings to be reduced for you. Whenever we make any changes to the phone line, we have to schedule it for the following day so my hope is that after this time tomorrow - this issue will be resolved for you. 

Please pop back to me here in the Community if it's not so we can raise further if needed. 

Thanks,

Kath_F
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annie17
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Re: Voicemail - changing number of rings

Landline is still set at 10 rings before going to voicemail. A work order has been raised several (6) times now, so please let me know if there is anything else that can be done. Thanks

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Steven_L
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Re: Voicemail - changing number of rings

Thanks for coming back to us @annie17.

 

I'm sorry that this hasn't yet been done, I will look into this further and get back to you once I have an update. 

 

Regards,

Steven_L

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Steven_L
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Re: Voicemail - changing number of rings

Easier than I thought it would be @annie17.

 

Please can you check the line again in around 10 to 15 mins and let me know, if it has changed to 6 rings or not.

 

Regards,

Steven_L

annie17
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Re: Voicemail - changing number of rings

Thank you 👏🏻 pleased to confirm that it has now been changed to 6 rings. 👍🏻👍🏻

 

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Steven_L
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Re: Voicemail - changing number of rings

Great to hear that its been completed now @annie17 and please let us know if you have any further issues.

 

Regards,

Steven_L