Over the last 2 years, I have spoken to the technical team several times to request the number of rings on my landline to be reduced to 6 before being diverted to voicemail. However this has never been activated. I have had several missed calls where no message has been left as the caller assumes there is no voicemail.
The website states... just give us a call to set this up... Yet after several calls this has never been activated.
We have raised a new Work Order now asking for the rings to be reduced for you. Whenever we make any changes to the phone line, we have to schedule it for the following day so my hope is that after this time tomorrow - this issue will be resolved for you.
Please pop back to me here in the Community if it's not so we can raise further if needed.