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aceatco
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Voicemail Not Working

My voicemail is not working on my landline again. I called 1571 and found the messaging service off. I have re-recorded a greeting and seemingly switched it on but when calling with my mobile it does not go to voicemail.

This happened a few months back when Caller ID also stopped working but that is now working.

What can be done please?

Steve
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John_GS
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Message 2 of 27
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Re: Voicemail Not Working

HI aceatco,

 

Thanks for posting. My apologies for the voicemail issue. I've ran a diagnostic on the system and it's asking me to check if the telephone is set to 'tone' and does this resolve the issue?

 

Check on the back or underneath the phone for a switch that says T or P, it will need to be on T. This could sometimes be on the side of the phone and they vary depending on the make. 

 

If it is a cordless phone you will need to go through the menu setting on the handset's display, look for settings, tones, key tones and set to tone dialing.


If you still can't get the tone to work, you'll will need to consult the phone manual or speak with the manufacturer/shop it was bought from. 

 

Let me know how you get on 🙂
 

John_GS
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aceatco
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Re: Voicemail Not Working

With respect, John, I have had this telephone system for years, it's a Panasonic cordless system with five handsets. It certainly hasn't been set to Pulse all that time. It has worked fine with VM's voicemail for many years.

There is no switch on the basestation and I have been through all the menu options on a handset and cannot see anything to switch P and T.

Steve
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aceatco
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Re: Voicemail Not Working

Miraculously, I have found the telephone instruction book. There is not a facility to switch between Tone and Pulse, surely that went out with the arc?

Steve
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John_GS
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Re: Voicemail Not Working

Hi @aceatco

 

I've had a colleague remove and re-add the feature on the network. 

 

Please could you check if it's now working for me and let me know?

 

Kind regards,

John_GS
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aceatco
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Re: Voicemail Not Working

Still not working, alas. I re-recording the greeting and made sure it was switched on. Caller ID is working.

Although I cannot think it is my phone, would it assist investigation if I plug another phone into the socket? This will mean scrabbling in the loft so will have to be done tomorrow.

Thanks

Steve
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John_GS
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Re: Voicemail Not Working

Thanks for coming back to me. 

 

It would certainly rule it out as being a phone issue 

 

Please do that and then @ me in the resolution, that way I'll get an email and can sort it either way 🙂

 

Have a good evening

 

John_GS
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aceatco
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Re: Voicemail Not Working

@John_GS

I have not plugged another phone in but I did unplug my existing phone and called my number. It did not go to Voicemail.

Steve
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John_GS
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Re: Voicemail Not Working

Good afternoon, @aceatco

 

Thanks for coming back to me. I've had the voicemail feature re-added this morning. Could you now check it for me?

 

Kind regards,

John_GS
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aceatco
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Re: Voicemail Not Working

@John_GS

Still does not work I am afraid. Caller ID does.

Steve
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