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Visit arranged for home phone switch over. Is it legitimate?

urbanbumpkin
Dialled in

My Mum received a phone call apparently from VM to arrange a visit on the 20th July for a survey to check if her line would be suitable for home line switch over from PSTN to VoIP. My Mum doesn't have Broadband, but does have a carer's alarm (as she's nearly 90). I as far as I know the switch over is happening in sept / oct for her.

Is there any way i can check i this is a legitimate visit thats set up.

Many thank

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @urbanbumpkin 

Thanks for joining us on PM today and allowing me to provide you clarity on the visit 🙂

Let us know how it goes or if you ever need further help.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @urbanbumpkin 

Thanks for posting and welcome to the community.

It does sound legit as we are doing a migration of all landlines to via the router (your Mum would be supplied with one for landline purposes only).

I'll send you a PM though to check everything 🙂

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @urbanbumpkin 

Thanks for joining us on PM today and allowing me to provide you clarity on the visit 🙂

Let us know how it goes or if you ever need further help.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill