Menu
Reply
AshwinShah1
  • 5
  • 0
  • 2
Tuning in
598 Views
Message 1 of 9
Flag for a moderator

Virginmedia landline not connecting to BT landline

When I call BT line from my landline I cannot hear the other end ringing but the phone of person receiving the call rings. If they pick up we still cannot talk so line is not connected.

If I call another Virginmedia phone, or Sky line or a mobile phone everything works normal.

My sister and my nephew both have Virginmedia phone lines and both have same problems.

We all live in Finchley, North London.

I did online check on Virginmedia site and it reported no problems with my line.

Problem seems to be between Virginmedia landline and BT landline.

0 Kudos
Reply
Alex_RM
  • 6.31K
  • 328
  • 463
Forum Team
Forum Team
593 Views
Message 2 of 9
Flag for a moderator

Re: Virginmedia landline not connecting to BT landline

Hi AshwinShah1,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with your line, just to confirm- have you tested calling a none BT line?

 

What happens when you try calling a mobile?

 

Alex_Rm

 

 

0 Kudos
Reply
AshwinShah1
  • 5
  • 0
  • 2
Tuning in
588 Views
Message 3 of 9
Flag for a moderator

Re: Virginmedia landline not connecting to BT landline

As per my original post I have tried non BT numbers and they all work fine, including mobile.
AshwinShah1
  • 5
  • 0
  • 2
Tuning in
583 Views
Message 4 of 9
Flag for a moderator

Re: Virginmedia landline not connecting to BT landline

If BT line calls my number everything works fine so the problem is only for outgoing calls from Virginmedia to BT lines
0 Kudos
Reply
Akua_A
  • 3.4K
  • 82
  • 221
Forum Team
Forum Team
577 Views
Message 5 of 9
Flag for a moderator

Re: Virginmedia landline not connecting to BT landline

Thank you for letting me know @AshwinShah1

 

How long has this issue been ongoing? Have you always had this issue or it recently occurred? Are you also able to call BT mobiles or the same issue occurs? 

 

Thanks,

 

 

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
AshwinShah1
  • 5
  • 0
  • 2
Tuning in
552 Views
Message 6 of 9
Flag for a moderator

Re: Virginmedia landline not connecting to BT landline

I noticed the problem about three to four weeks back and in couple of days after that my nephew mentioned the same problem. Before that I have never had this problem.

I called a BT mobile phone and that worked normal.
0 Kudos
Reply
Ayisha_B
  • 3.33K
  • 124
  • 305
Forum Team
Forum Team
550 Views
Message 7 of 9
Flag for a moderator

Re: Virginmedia landline not connecting to BT landline

Thanks for explaining further. 

 

As you are unable to call certain numbers, I will book a technician out to come and take a closer look into this fault.

 

Will pop you a PM now so we can confirm some details first 🙂

 

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


Ayisha_B
  • 3.33K
  • 124
  • 305
Forum Team
Forum Team
537 Views
Message 8 of 9
Flag for a moderator

Re: Virginmedia landline not connecting to BT landline

Thanks for responding to my PM @AshwinShah1

 

I have booked the first available appointment for you. You can find confirmation of the time and date via your online account and if this does not suit, feel free to re-schedule. 

 

Do let us know how the visit goes. 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


AshwinShah1
  • 5
  • 0
  • 2
Tuning in
507 Views
Message 9 of 9
Flag for a moderator

Re: Virginmedia landline not connecting to BT landline

Thank you Ayisha for a quick response. Hopefully engineer will be able to sort out the problem.