Virgin have messed up and disconnected a home phone - that is fully paid up and with no reason. When dialled, the exchange message is "The code and number combination you have dialled is invalid"
They make it impossible to report that fault, and insist it must be resolved by a technician visit to the premises and not before next Thursday, and that having acknowledged that the customer is highly dependent on the line and vulnerable.
This can only be a deliberate attempt to ignore and not fix faults, but why? The resolution would take a minute or two and require nothing more than configuration. Anyone care or know how to get in contact with someone at VM who does do things?
