Cancelled virgin dec 2019. Still getting bills for landline which when I ring my old virgin number get rings on calling phone but not on land phone.My land phone is connected to a BT number which works as it should.Had to change to BT as virgin would not allow me to keep their number.So some fault between Virgin and my home phone,repeated calls have failed to sort out,was disconnection administed correctly?.
Closed account in Dec 19 sent kit back still getting bills for landline only although phone line was disconnected in January 20. If you ring my old virgin number hear rings on calling phone but not at my house,I have rung that number on my mobile when sitting next to home phone rings on mobile but not on home, will be getting new virgin bill this month with additional charge for no direct debit etc.
Was on to virgin yesterday on my BT line disconnected after hanging on for twenty minutes HELP.
Thanks for popping back Fedup2020. If you're still receiving bills from us then something is amiss. I'm going to send you a Private Message sso I can grab some details from you to take a look and see what's happening.
After being unable to use my landline,cancelled Dec 19 but not disconnected till June 20 and paying bills of £300 plus for not getting incoming calls I have finally got the line closed just like broadband and television which were correctly closed in Dec 19 now being told my latest bill is a credit balance of £2.38 looks like I need Ombudsman assistance.
I've merged your two threads. It really isn't helpful to post on the same issue in different thread. Makes keeping track a nightmare and makes resolution slower. If you go to arbitration (CISAS) for VM no one here will comment as you'll put the matter out of VM's hands. Up to you.
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I am sorry you are not happy as you believe the phone should of gone off in December 2019, if you have already raised an official complaint and are not happy with how this was dealt with then you are within your rights to take this to a 3rd party adjudicator, if you haven't raised a complaint then you can view our complaints code of practice here .