Virgin Media Community

[emiliajacob]

Disconnected due to decorating, when reconnected TV and box fine but phone just says "searching".

Phone not ringing and accepting calls. Have reset virgin box and still no result

[Molly_T]

Hi emiliajacob, thank you for posting! Sorry to hear of your service issues. 

Would you be able to confirm that all of your connections are nice and tight, and the landline is plugged into one of the two white inputs at the top of your hub. There is an image for reference in this thread. 

Let me know how you get on!

All the best. 

[goslow]

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@emiliajacob wrote:

Disconnected due to decorating, when reconnected TV and box fine but phone just says "searching".

Phone not ringing and accepting calls. Have reset virgin box and still no result

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Are you using a cordless phone?

'Searching' sounds like the cordless handset might be trying to find/connect to the cordless base station.

Check that the base station and handset are paired correctly with each other.