@emiliajacob wrote:
Disconnected due to decorating, when reconnected TV and box fine but phone just says "searching".
Phone not ringing and accepting calls. Have reset virgin box and still no result
Are you using a cordless phone?
'Searching' sounds like the cordless handset might be trying to find/connect to the cordless base station.
Check that the base station and handset are paired correctly with each other.