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davidwelsman
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Virgin landline - no dial tone 3 days. Online status not valid or working

My landline has not been working for 3 days. Reported issue but no response/update.  Online status report is incorrect.

This issue is becoming a common occurrence - are Virgin unable to provide a basic telephone service ?  

I should be eligible for a refund as 2 days have elapsed - there appears to be a scam where Virgin are not fulfillling service and not transparent with outage/faults, or refunds 

 

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nodrogd
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Re: Virgin landline - no dial tone 3 days. Online status not valid or working

No dial tone issues are very rarely due to area faults, & are more down to decaying connections, usually rust on connections in the omni-box on a customers front wall.

This has been a regular occurance for us every 3 - 4 years, & as long as there is some slack on the drop line this isnt a problem repair.

What have customer services said when you contacted them?

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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