Thanks for coming back to me via private message. As we're no longer swapping any personal or account sensitive information we can reply via the Community instead.
I'm afraid I can't explain why Sky are advising you of this. As mentioned before, we raised the port request with them and I gave you the date within my last few private messages.
They rejected the port which is why the number is not on your VM account.
I appreciate the frustration but the answer remains the same. The only way we can port the number to us is if the number is active with Sky. There is no loophole around this I'm afraid. We don't own the number and therefore there is nothing else we can do to. I can offer to raise a complaint to note your dissatisfaction however in terms of a resolution, as there hasn't been anything done wrong at our end, there isn't anything we can do to fix things.
Apologies once again.