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Virgin fibre line switchover issue

On our wavelength

Hi. I've just received the email this morning saying our home phone line will be moving over to the fibre line in February and something will be sent in the post in the next couple of weeks to facilitate this.

The issue is the super hub is in a different room to the telephone. We can't really move either one of them closer to the other so I'm unsure what to do. 

The email does say if they aren't in the same room then an engineer will have to come. But after trying to call 150 and explain it to the offshore agent I wasn't really getting anywhere. 


Alessandro Volta

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process. Usually though the rewiring of extension sockets will take place at the same time as the switchover or just afterwards, as a separate task.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

Do I need to book a technician visit? You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you.

Forum Team
Forum Team

Hi @Mr-Hare, thank you for your post.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @goslow 👍



Must be using a 1940s telephone fixed to the wall if it can not be moved !

On our wavelength

The telephone is in the living room and the hub is in a bedroom. Don't really want to be putting the home phone on top of a wardrobe with the hub being by the side directly wired to our bedbound disabled son's computer.