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Virgin Phone Line Upgrade


I've received an email and text message advising me that Virgin will be upgrading my phone line and that I need to order an adapter.


The email and text look legit  but I just wondered if anyone can confirm if the following are recognised virgin email/phone - Google search tells me nothing which is making me suspicious.



My Virgin account has no notifications either.

Anyone able to confirm if these are legit before I click any links.


Thanks in advance.

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Very Insightful Person
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Re: Virgin Phone Line Upgrade

Further info about phone DSO is here: 

I don’t think the page for ordering the adaptor is working yet, but then most of the mass upgrades are not happening just yet.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Forum Team
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Re: Virgin Phone Line Upgrade

Hello @Nmcn86.


Welcome to the community page, thank you for posting on here.


I am sorry for any confusion caused.


I have checked and this is not an email from us, this looks to be a scam. Please ignore this email 🙂


Many thanks,

Forum Team

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