Virgin Phone Adapter

[Scarletboy]

I have fitted the new VM Phone adapter but my home phone has no connection. What do I do?

[Natalie_L]

Hi Scarletboy, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with your landline since installing the adapter. 

Can you please ensure all cables are secure and then proceed to reboot the Hub. 

More information on the installation can be found here. 

Thank you,