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Redrav
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Virgin Media landline phone doesn't work

I joined Virgin Media fron BT a few days ago.My fibre optic internet works fine but my landline phone doesn't work.When i spoke to the Virgin Media tech on the phone he said after testing my phone line my phone wasn't strong enough as it was showing only to have less than 1 REN (Ringer Equivalence Number).He said i needed to purchase a phone which had between 2 and 5 REN.The problem is i've googled phones with REN but no phones showing the amount of REN it has.Can anyone please help me with a list of cordless landline phones i can buy that have between 2 and 5 REN.The REN number of the phone shows on the phone base. Thanks.

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Paulina_Z
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Re: Virgin Media landline phone doesn't work

Hi @Redrav,

 

Welcome to our Community Forum. Thank you so much for your first post. We really appreciate it.

 

I'm sorry to hear that your landline phone is not working. Do you have a dial tone at all? Or are you having issues with making or receiving calls?

 

I understand that you have been in touch about this issue with our call agents. Just to ensure that your your current landline handset is set up correctly, would you be able to advise what your landline set up looks like? 

 

Please get back to us when you can.

 

Thanks,

Paulina_Z
Forum Team



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Redrav
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Re: Virgin Media landline phone doesn't work

There's no dial tone & the issue is with making & receiving calls. My current landline handset is set up correctly with the phone cable inserted in to the Virgin modem/router & not inserted in to the wall socket as instructed by the Virgin tech.I bought a new phone from Argos & returned it today for a refund as the same problem still exists.

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Megan_L
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Re: Virgin Media landline phone doesn't work

Hi Redrav, 

Thanks for coming back to us with this information about your landline, I am sorry the new landline didn't help in this situation, but thank you for trying!

I have checked your services with this newfound information and can see you will need an engineer to fix the fault.

I am going to need to confirm some details with you before I do this, so I'll send you a PM now so we can get started 🙂

Speak to you soon,

Megan_L

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Megan_L
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Re: Virgin Media landline phone doesn't work

Hi Redrav,

Thanks for chatting with me in our PM, I have booked an engineer visit for your landline issue.

If you need to change or rearrange the booking, you can do so really easily on your Online Account.

Please let us know how the visit goes so we can continue to support you if you need it 🙂

Thanks,

Megan_L

Redrav
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Re: Virgin Media landline phone is now working

Hi Meghan,The Virgin Media engineer came yesterday whilst I was at work & my wife said he has resolved the issue so my phone line is working fine now.Many thanks for all your help 😀

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Zak_M
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Re: Virgin Media landline phone is now working

Thank you for letting us know @Redrav.

 

I will make sure that I let meg know. 

 

Kind regards,

Zak_M

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