Virgin Media Community

[dheintze]

Hello, we are in a bit of extremes because as of yesterday our home phone connected to the Virgin Media Hub 3.0 no longer works and shows the error message 'Line cord error. Please check.'!

This is quite serious as my wife and I are quite elderly and rely on the home phone for emergencies.

The phone did work prior to yesterday without a fault.

I checked the line chord, restarted the router, disconnected/ re connected the phone but without any avail. 

Please help!

[Vikki_M]

Hi @dheintze 

Thank you for your post and welcome to our community.

I am sorry to hear about the service issues you are having.

Is it just the phone that isn't working or is your broadband down also?

Do you have another handset you can try please?

Please pop back to us when you can. 

[dheintze]

Hi Vikki

Thank you for getting back to us as the situation is quite serious!

I confirm that our virgin broadband and TV and WiFi work. We also tried another phone but this also shows the same error. 

Please help. Kind regards 

[Vikki_M]

Thank you.

I will send you a private message now so we can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.