Virgin Media Community

[kunal_shah49]

I have been having problems communicating with the Customer Retentions Team. Different agents giving me different information. They agree a contract , but then when you look at the online account it's shocking to see they haven't done what they have agreed too. My contract is £38 at the moment a month , but then end of September it will go up to £100. The customer retentions agent said they won't be able to do anything and are happy for me to go.

[David_Bn]

Thanks for your post on our Community Forums @kunal_shah49, and a very warm welcome to you!

Sorry to hear of the issues with the contract you've agreed with our team.

Check out the purple envelope in the top right hand corner for a private message from me, and once data protection has been passed, I'll be able to investigate this for you.

Kindest regards,

David_Bn