on 06-06-2023 16:11
Hey,
My Grandma has Virgin TV and Landline phone, but no broadband (she's nearly 90 so missed the whole internet thing!). I know the analogue switch off is due to happen December 2025 but her neighbour has had news that it is happening much earlier on their street.
Is there a way of allowing her landline phone to still work without having a broadband router to plug it into?
Thanks,
Gary
on 06-06-2023 16:22
Hi Gary,
Thank you for reaching out to us in our community and welcome, all our Phonelines are being switched, the customer doesn't have to have a Broadband service however will be provided with a Router for the purpose of the phone, you can find out more around our Landline Switchover here.
Regards
Paul.
on 06-06-2023 16:51
Thanks Paul - do I need to do anything to ensure she gets a router? Or will it be sent automatically??
on 06-06-2023 16:58
She will get some communication when the switch is going ahead, this will have all the information she needs and what to do next.
Regards
Paul.
on 06-06-2023 18:28
Broadband will soon be a requirement to continue with the TV service.
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