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PeterMc3008
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Virgin Hub Adapter

I need a virgin hub adapter i didn't receive one when i received my pack. I have tried to contact Virgin Media by Phone and message numerous times without success.

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Tom_F
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Re: Virgin Hub Adapter

Hi PeterMc3008, thanks for getting in touch.

 

I'm unsure which adapter you mean sorry can you confirm what you're missing specifically?

 

Tom 

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PeterMc3008
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Re: Virgin Hub Adapter

Hi,

Thanks for getting back. I now have one.

regards

Peter

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Alex_RM
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Re: Virgin Hub Adapter

No worries Peter, 

 

Thanks for letting us know 🙂

 

Alex_Rm

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Graham1962
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Re: Virgin Hub Adapter

I need an adapter as well , did not receive 1 

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Alex_RM
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Re: Virgin Hub Adapter

Hi Graham1962,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry there's something missing, can you please confirm what adapter you're referring to?

 

Alex_Rm

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PeterMc3008
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Re: Virgin Hub Adapter

Hi Graham, I spent hours on the phone waiting for a reply. Finally got through, they promised to send one, didn’t arrive, tried again no luck getting through. Finally gave up and went and got one. Must have cost me more in calls.. use 150 number.. a bit difficult when you can’t use the land line!  Their web page is not the easiest to navigate either..

good luck

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Emma_C
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Re: Virgin Hub Adapter

Hi PeterMc3008, 

Thanks for your post and welcome to our community. 

Very sorry that an adapter didn't arrive and you're having trouble getting through to the team. 

 

So we can get this sorted I'm going to pop you a personal message and take some details. I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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PeterMc3008
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Re: Virgin Hub Adapter

Spoiler
Emma_C, thank you but it is not sorted. 
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Emma_C
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Re: Virgin Hub Adapter

I've sent you a personal message PeterMc3008, so we can help please reply.

@Graham1962, I'll also pop you a personal message as well so we can help 

Emma_C - Forum Team
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