Thank you Emma,
I have had a text saying an engineer will be here on 11th November.***
I will be here.
Better pass this on to your managers.
*** That will be taking the problem into week four.
* Over two hours onto BT over a Saturday & Sunday because I was told it was my responsibility to retrieve the number Virgin have lost.
* Two official complaints via your website - unanswered. (24th Oct.) A 3rd sent today.
* Approx: 5-6 hours over three weeks dealing with this.
* All during Covid isolation and serious family illness.