I am sorry for the confusion here. I have checked the system and it is showing the number you wanted and originally ported over to us. When you call your landline number, or call a mobile number from it, what happens please?
There is also an SNR (signal to noise ratio) issue in your area. The fault number is F008520844. The estimated fix date is 3rd November. You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you