Hi @PBou,
Welcome back to our Community Forums and thanks for your post.
I am really sorry to hear you've not had the best experience with us. It is certainly not the level of service we aim to provide.
I have taken a look at the account and can see the notes left by the technician. The job is to be re-opened and assigned to another technician.
I will keep an eye on the account for more updates and will follow up with you.
Thank you