So to clarify:-
1. VM agreed to port my number when I placed the order on the 9/2
2. I got a text message on 26/2 saying query with my postcode so to contact VM text CHAT and select option2. They had the correct postcode for porting. I’ve had router and booster delivered at the new postcode.
3. I tried to text back 9 times and my text was continually undelivered.
4. I contacted the VM help line last week and was told not to worry all was in order and my line would be ported on the 8/3, today. I raised a complaint as I was so annoyed by the CHAT text. They said they old get back to me. Nothing on that font.
5. When I rang today to check it out they said it hadn’t been ported and as the line was terminated on the 28/2 it couldn’t be done now. Failure by VM