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Showerofs
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VOIP Softphone

I have a work Polycom VVX311 - works IT firm said it should work at home if connected to my wireless network. I have brought it home, it doesn't connect and now the IT firm say "home broadband suppliers sometimes have a firewall to stop connection". 

Does this sound like they are giving me the correct information, if so, can my firewall be opened up to allow a business phone on my home network?

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