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Jas999
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VM failed to prot number from SKY

I switched from SKY to Virgin Broadband on 6/11/20. I was told it would take 10 days to port the number and it was ok to cancel Sky on 23/10/20. Lo and behold number was never ported. I even contacted VM on 22/11/20 but the engineer could not get hold of the manager  incharge of porting. He did promise to ring back the next day but did not. Apparently the correct paperwork had not been raised.Made more phone calls then did get a message to say number word be ported 10/12/20 (on 30/11). on 5/12 got a messsage number can't be ported as I had disconnected from current provider. I was then told it takes 14 working days to port. I need the number as I have had it since 1974. How can I proceed as VM says they can't do anything.

 

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John_GS
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Re: VM failed to prot number from SKY

Hi Jas999

 

Thanks for posting and welcome to the community. 

 

My apologies for the number porting issue. We would need the number to be active in order to port it. I can try for you but there is no guarantees. I'll PM you now to get the details

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Jas999
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Re: VM failed to prot number from SKY

Thanks John but number is not active, my next  task is to try to activate it .

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John_GS
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Re: VM failed to prot number from SKY

Okay please do keep us posted with this

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Jas999
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Re: VM failed to prot number from SKY

Hi John

Just spoke to BT. We can only speak to them if we have account or sign up for 24 months!!! How ever, he said Virgin can request the number themselves from them, so as the number was not ported in time (by tehm), why can't they request my specific number as it is in a quarentine list at the moment. ONLY THEY CAN MAKE THE REQUEST,

 

 

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John_GS
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Re: VM failed to prot number from SKY

Thanks for coming back to me, reply to my PM with the details requested and we can go from there

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Jas999
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Message 7 of 13
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Re: VM failed to prot number from SKY

How do I get to your PM now? I had it earlier but can't find it. Thanks
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John_GS
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Message 8 of 13
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Re: VM failed to prot number from SKY

There should be an PM option in messages 🙂

 

kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Jas999
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Re: VM failed to prot number from SKY

Unable to reply. Msg Correct the highlighted errors and try again. Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed.
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Jas999
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Message 10 of 13
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Re: VM failed to prot number from SKY

Done thanks
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