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Anonymous
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VM & BT Router

I have been told that VM & BT your phone line will come from the router as time goes on.Has any body experienced this and can you still connect to the old internal round white phone line.

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Lee_R
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Re: VM & BT Router

Hi JAS106 thanks for posting and welcome back to our community.

Would you be able to expand on the make and model of the telephone handset in question please?

Regards

 

Lee_R

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goslow
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Re: VM & BT Router


@Anonymous wrote:

I have been told that VM & BT your phone line will come from the router as time goes on.Has any body experienced this and can you still connect to the old internal round white phone line.


When using a phone connection from the VM hub, the phone plugs into the TEL1 socket on the back using an adapter lead as per bottom LHS photo here.

https://www.virginmedia.com/help/home-phone-line-faults

Once switched to a phone connection from the hub, all the conventional telephone wall sockets in the home cease to function. It is possible to get VM to reconnect internal extension sockets around the home to the new connection from the back of the hub so as to re-enable them as part of the switchover process. However, you need to be clear to VM that needs doing as part of the switchover.

The simplest way to use the phone connection from the back of the hub is with a cordless phone setup. Plug the cordless base station into the back of the hub and use cordless phones around the home where needed. Further info at the links below

https://www.virginmedia.com/help/home-phone/virginphone/switchover

https://www.virginmedia.com/help/home-phone/virginphone

https://community.virginmedia.com/t5/Virgin-Phone-Switchover/gh-p/Switchover

https://www.futureofvoice.co.uk/

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Lee_R
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Re: VM & BT Router

Thanks to the fantastic @goslow for your help.  Oh and for putting a Cyndi Lauper song in my head 🙂

Regards

 

Lee_R

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