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VM Landline telephone can no longer make calls out

Tuning in

Since 3 days ago for some reason our landline telephone can no longer call out but can receive calls without an issue.
When trying to call out after dialing 4+ numbers the VM custom service intro starts & when trying to get through to anyone to ask what is going on I find we are on hold forever.

How can I find out why the landline all of a sudden cannot call out ? I'm located in South Manchester.
The phone itself appears fine & our broadband has no issues & has been working fine fyi .

Any help is appreciated thanks in advance.


Forum Team (Retired)
Forum Team (Retired)

Hi @Cmd_ 


Thanks for posting on our community forum and sorry to hear about the issue with your landline


I'll drop you a private message now to confirm some more details and investigate further so we can look to get this resolved for you, keep an eye on your inbox for a message from myself.



Forum Team

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Forum Team
Forum Team

Thanks for joining me over private message Cmd_,

Glad I was able to help with the switchover, any problems please let me know.