Virgin Media Community

[GROBTIV]

Why can't I make outgoing calls via my virgin router to a BT conventional landline telephone number, whereas they can phone me OK. I assume there is a problem when the virgin Internet-based telephony system interfaces with the existing BT landline exchanges?

[Gareth_L · Accepted solution]

Hello GROBTIV,

Thanks for your post.

Sorry to hear about the issues you are having with our Fibre line and being unable to make calls to BT Numbers.

This is a new issue I haven't been made aware of. 

What I would like to do is look into this in a bit more depth for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[GROBTIV]

Just as an update, the problem now appears to have been resolved and normal service resumed! Hopefully never to return.

My thanks to Gareth for his help on this one. I suspect the problem lay with the BT landline exchange rather than the Virgin system  but who knows.

Whatever the cause thank you Gareth

GROBTIV

[Gareth_L]

Hello GROBTIV.

Thanks for the update. Great news the faults has now been fixed.

I would also like to thank you for the Perth Exchange information.

It made our job a lot easier.

If this happens again, please let us know.

Regards 

Gareth_L