forumarchive,nothingtosee,
Menu
Reply
lizad1
  • 10
  • 0
  • 0
Tuning in
100 Views
Message 1 of 2
Flag for a moderator

Utterly furious

Following on from my previous messages I joined virgin for less than the 2 week time you are given to decide if you want to stay with the contract or not. For a number of reasons including the fact I lost my landline phone service I decided not to continue and informed them of this.

I have now had £26.87 taken out of my account having despite having repeatedly said I did not want the service.

I could not see a direct debit set up on my account when I last checked so could not cancel it. I have tried to raise a complaint on the website but that link says it is broken. Trying to phone is impossible.

This is dreadful.

0 Kudos
Reply
Zak_M
  • 2.29K
  • 143
  • 229
Forum Team
Forum Team
62 Views
Message 2 of 2
Flag for a moderator

Re: Utterly furious

Good afternoon @Lizard1 

 

Welcome back to the forums and thank you for taking the time to post. 

 

So that I can assist you further, I am going to drop you a PM. 

 

Kind regards,

Zak_M

0 Kudos
Reply